An excerpt from
Customer Love
by Mac Anderson
As flight cancellations and delays wreak havoc on weary travelers, and planes are fuller than ever, the Wall Street Journal has managed to find a bright spot: United Airlines Captain Denny Flanagan.
On a flight headed your way, there is a pilot who is literally a gift from the heavens. For 21 years now, Flanagan, a former navy pilot, has put the friendly in friendly skies.
With his sense of humor and personal touch, he individually welcomes aboard every passenger on his United Airlines plane.
A father of five, Flanagan has also been known to buy food for planeloads of passengers on delayed flights. He snaps photos of dogs in the cargo hold to show owners their pets are safe and call the parents of children traveling alone.
"I want to treat them like I treat my family and it works. It's like hospitality. You stand at the door and you greet people when they come in and you say goodbye on the porch and wave to them," said Flanagan, who is 56 and lives in Ohio.
His unique brand of hospitality includes sending handwritten notes to frequent flyers and raffling off bottles of wine.
"How 'bout that? A bottled of chilled chardonnay from a pilot," said a delighted Paul Schroeder, a lucky United passenger.
He has developed quite a following in the air and online. One of the many posts on FlyerTalk.com about Flanagan read: "His effort rubbed off on the crew too, they were great."
Attitudes are truly contagious, and Captain Flanagan's is certainly worth catching!
Showing posts with label Mac Anderson. Show all posts
Showing posts with label Mac Anderson. Show all posts
Tuesday, November 17, 2009
Saturday, October 24, 2009
An Excerpt from
Charging the Human Battery
by Mac Anderson
"The hardest arithmetic to master is that which enables us to count our blessings."
-Eric Hoffer
According to legend, a young man while roaming the dessert came across a spring of delicious crystal-clear water. The water was so sweet he filled his leather canteen so he could bring some back to a tribal elder who had been his teacher. After a four-day journey he presented the water to the old man who took a deep drink, smiled warmly and thanked his student lavishly for the sweet water. The young man returned to his village with a happy heart.
Later, the teacher let another student taste the water. He spat it out, saying it was awful. It apparently had become stale because of the old leather container. The student challenged his teacher: "Master, the water was foul. Why did you pretend to like it?"
The teacher replied, "You only tasted the water. I tasted the gift. The water was simply the container for an act of living-kindness and nothing could be sweeter."
Self-motivation without gratitude is impossible. Our energy is "sapped" when our entire focus is on what's wrong instead of what is right with our lives. One of our greatest challenges is to live and love in spite of pain and disappointment...to find gratitude in the midst of it all.
Reflect for a moment on this beautiful quote from Melody Beattie:
"Gratitude unlocks the fullness of life. It turns what we have into enough, and more. It turns denial into acceptance, chaos to order, confusion to clarity. It can turn a meal into a feast, a house into a home, a stranger into a friend. Gratitude makes sense of our past, brings peace for today, and creates a vision for tomorrow."
Charging the Human Battery
by Mac Anderson
"The hardest arithmetic to master is that which enables us to count our blessings."
-Eric Hoffer
According to legend, a young man while roaming the dessert came across a spring of delicious crystal-clear water. The water was so sweet he filled his leather canteen so he could bring some back to a tribal elder who had been his teacher. After a four-day journey he presented the water to the old man who took a deep drink, smiled warmly and thanked his student lavishly for the sweet water. The young man returned to his village with a happy heart.
Later, the teacher let another student taste the water. He spat it out, saying it was awful. It apparently had become stale because of the old leather container. The student challenged his teacher: "Master, the water was foul. Why did you pretend to like it?"
The teacher replied, "You only tasted the water. I tasted the gift. The water was simply the container for an act of living-kindness and nothing could be sweeter."
Self-motivation without gratitude is impossible. Our energy is "sapped" when our entire focus is on what's wrong instead of what is right with our lives. One of our greatest challenges is to live and love in spite of pain and disappointment...to find gratitude in the midst of it all.
Reflect for a moment on this beautiful quote from Melody Beattie:
"Gratitude unlocks the fullness of life. It turns what we have into enough, and more. It turns denial into acceptance, chaos to order, confusion to clarity. It can turn a meal into a feast, a house into a home, a stranger into a friend. Gratitude makes sense of our past, brings peace for today, and creates a vision for tomorrow."
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